FAQ
Frequently Asked Questions (FAQ)
Welcome to the FAQ page for Purely Practical. Below you'll find answers to the most common questions our customers ask. If you need further assistance, feel free to reach out to us!
1. What products do you sell?
We offer a wide range of household essentials, including kitchenware, home décor, cleaning supplies, and more.
2. How can I place an order?
Simply browse our website, add items to your cart, and proceed to checkout to complete your purchase.
3. Can I modify my order after it's been placed?
Unfortunately, once an order is placed, we are unable to make any changes. However, you can contact us to cancel the order and place a new one.
4. Do you offer gift cards?
Currently, we do not offer gift cards, but we are considering it for the future!
5. How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order online.
6. Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping costs and delivery times vary depending on your location.
7. How can I cancel my order?
If you wish to cancel your order, please contact us as soon as possible. We can only cancel orders before they are processed and shipped.
8. What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods.
9. Can I return an item?
Yes, we accept returns within 30 days of purchase. Please visit our Returns & Exchanges page for more information.
10. How do I contact customer service?
You can reach us via email at info@kimonl.com or call us at +1 915-349-0964.
11. Are your products environmentally friendly?
Many of our products are designed to be eco-friendly. Please check product descriptions for details on sustainability and materials.
12. How do I care for my products?
Each product has care instructions in the product description. Please follow these instructions to ensure longevity.
13. Can I use a coupon code on my order?
Yes, you can apply coupon codes at checkout. Make sure the code is valid and entered correctly.
14. Do you offer wholesale pricing?
At this time, we do not offer wholesale pricing. However, please contact us if you are interested in bulk orders.
15. What do I do if my item is damaged or defective?
If your item arrives damaged or defective, please contact us immediately so we can resolve the issue by issuing a replacement or refund.
16. How long will it take to receive my refund?
Refunds typically take 5-7 business days to process once we receive the returned item. Your refund will be issued to the original payment method.
17. Do you offer any discounts for first-time customers?
We occasionally offer promotions for new customers. Be sure to sign up for our newsletter to stay updated on any upcoming deals.
18. Are the prices listed on your site the final prices?
All prices on our website are final unless stated otherwise. Taxes, shipping fees, and any discounts will be applied during checkout.
19. How can I change my shipping address?
Once an order is placed, we cannot change the shipping address. Please double-check your address before completing your purchase.
20. Do you offer free shipping?
Yes, we offer free domestic shipping on all orders within the United States. International shipping fees apply depending on the destination.